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Home > Beginner > FAQs > Account issues

1. Click Open Account.
2. Select location, phone number, login password, check the agreement, slide the verification code to enter the next step.
3. Enter the SMS verification code of your cell phone to enter the next step.
4. Complete the account opening and get the demo account and password.
5. If you need to make a deposit, you need to upgrade your real account first, and in the process of upgrading your real account, you need to fill in your ID number, check the box for sub-penalties, information notification and trading code. a>.

6. After obtaining the real account, if you need to deposit money, you need to verify the bank card authentication first (if you use the computer online banking to deposit money, you need to verify the bank card authentication first; if you use the cell phone channel to deposit money without verifying the bank card authentication first).

  1. Click 'Open Account'
  2. Select your country/region and enter your phone number or email. Review and accept the Privacy Policy and User Agreement, then complete the slider verification to proceed.
  3. Fill in your personal details (full name / ID number).
  4. Enter the SMS or email verification code to continue.
  5. Complete your account registration and receive your Live and Demo account credentials along with login passwords.

Upway Global offers multiple deposit methods:

  • RMB online banking payment
  • Bank wire transfer (HKD or USD)
  • Digital wallet

Deposits can be made via both desktop and mobile devices, with funds typically credited within as fast as 15 minutes.

  • The login password is a security authentication feature established by Up Way China Bullion Limited. It is designed to protect the safety of client funds.
  • Clients must enter the correct login password when submitting a withdrawal request.
  • The login password is set during account registration and is intended solely for secure login purposes, to avoid any confusion for clients.

1. After your account has been successfully opened, before making your first deposit, please log in to the Member Centre on the official website (https://login.jrjr.com/en/) using your trading account and login password. Under Overview > Bank Card, click Add + to upload a photo of the front of your own bank card (uploaded in the correct orientation) for binding. Once the binding is successful, you may proceed with deposits and trading.


2. Before making your first withdrawal, please log in to the Member Centre and go to Settings > ID Number > Identity Verification. Scan the QR code using WeChat on your mobile phone to upload photos of both sides of your ID card and complete facial recognition. Once the binding is successful, you may submit withdrawal requests through the self-service function.

  • There is no overall position limit for accounts. Clients may hold multiple open orders simultaneously.
  • However, to help clients manage investment risk:

Standard Account: Maximum position per order is 20 lots.

Premium Account: Maximum position per order is 50 lots.

  • If you require a higher position limit, please contact our customer service specialist to submit a request.

Forgot Account

If you have forgotten your account, go to the Member Centre login page on the official website and click Forgot Password. Select Forgot Trading Account, enter your mobile phone number, and proceed to the next step. Retrieve the SMS verification code, then enter your name and ID number to retrieve your account.


Forgot Login Password

If you have forgotten your login password (i.e. the password you set when opening your account), go to the Member Centre login page and click Forgot Password. Select Reset Login Password, enter your trading account and mobile phone number, and proceed to the next step. Retrieve the SMS verification code, enter your name, and set a new login password to retrieve your login password.


Forgot Trading Password

If you have forgotten your trading password, log in to the Member Centre and go to Settings > Trading Password. Click Modify to proceed, select your Live/Demo account, retrieve the SMS verification code, and set a new trading password to complete the change.

  • The designated account currency is USD (U.S. Dollars).
  • If clients deposit or withdraw funds in RMB (Chinese Yuan), the conversion will be based on the market exchange rates published by the company. For further details, please refer to the Exchange Rate Notice.
  • Exchange rates are fair and transparent, and the company does not charge any fees for currency conversion.

  • The default withdrawal currency is USD (U.S. Dollars).
  • The actual currency received depends on the location of your withdrawal bank:

Mainland China: RMB (Chinese Yuan)

Hong Kong & Macau: HKD (Hong Kong Dollars)

Other countries/regions: USD (U.S. Dollars)

Deposits: Deposits in RMB, HKD, and USD are free of charge. For USDT (cryptocurrency) deposits, any applicable fees are borne by the client.

Withdrawals: We only charge withdrawal fees in the following two circumstances:

  1. For a single withdrawal of less than USD 50, the Company will deduct USD 3 from the withdrawal amount as a withdrawal fee.
  2. If, after making a deposit, the client's trading volume is less than 50% of the deposited amount, 6% of the deposited amount will be deducted as a withdrawal fee. If the trading volume requirement is met, Standard Members may make up to 3 fee-free withdrawals per day, while VIP Members may make up to 5 fee-free withdrawals per day. Any withdrawals exceeding the applicable daily limit will incur a fee of 6% of the withdrawal amount.

  1. If you deposit through online payment, no notification is required. You may log in to the online trading platform and check the deposit status under Member Center > Deposit Records.
  2. If you deposit through bank transfer, after completing the transfer, please upload the transfer proof in the app under My > International Bank Transfer > I Have Transferred. The finance team will credit the funds to your account once the payment is received.

Where identity documents are complete and verification has been approved, withdrawal requests of less than USD 100 are expected to be processed within 1 business day, while withdrawal requests of USD 100 or more are expected to be processed within 1–3 business days. The actual time of receipt may vary depending on the circumstances.