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Home > Beginner > FAQs > Account issues

1. After your account has been successfully opened, before making your first deposit, please log in to the Member Centre on the official website (https://login.jrjr.com/en/) using your trading account and login password. Under Overview > Bank Card, click Add + to upload a photo of the front of your own bank card (uploaded in the correct orientation) for binding. Once the binding is successful, you may proceed with deposits and trading.


2. Before making your first withdrawal, please log in to the Member Centre and go to Settings > ID Number > Identity Verification. Scan the QR code using WeChat on your mobile phone to upload photos of both sides of your ID card and complete facial recognition. Once the binding is successful, you may submit withdrawal requests through the self-service function.